To continue offering the best service available the team at SMT are always looking at ways to improve their CAE software customer experience. Alongside this, SMT listen to customers’ ideas as to what would make their interaction with SMT easier and are committed to act on what they have to say.
With this in mind SMT are pleased to launch the ‘SMT Portal’ available to all customers and evaluators of our CAE software. It aims to offer an additional channel for obtaining learning resources, software support and the latest software downloads in a simple to use online environment. As a supplementary channel this will not effect the services already available.
Below summarises the key features available:
- Raise a support ticket
- Submit a feature request
- Software installations
- Training material
- Video gallery
- Available module list and documentation
Dr Robert Forrest, CAE Products Support Department Manager for SMT, says, “At SMT, we are consistently praised by our customers for the quality and responsiveness of our technical product support. The SMT Portal builds on this by making many of our support materials available online enabling users quick and instant access to resources at the time most convenient to them.”
The SMT Portal will be in ongoing development so feedback is very welcome to help shape the new environment around the real users of the products and services SMT provide.
This will require your SMT product licence number